Privacy Policy

Last updated: 26 October 2026

1. Introduction
Nordic Airwall (nordicairwall.com) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with us.
Please read this policy carefully. By using our website, you agree to the practices described here.

2. What Data We Collect
We may collect the following types of personal data:

2.1 Information You Provide to Us

Name and contact details (email address, phone number, address)
Company name and VAT number (for B2B transactions)
Payment information (processed securely through our payment provider)
Messages sent via our contact form or email
Any other information you choose to provide

2.2 Information We Collect Automatically

IP address
Browser type and version
Device information
Pages visited and time spent on our website
Referring website or search terms
Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Data
We use your personal data for the following purposes:

To process and fulfill your orders
To respond to your enquiries and provide customer support
To send you order confirmations, invoices, and shipping updates
To improve our website, products, and services
To send you marketing communications (only with your consent)
To comply with legal obligations

4. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we rely on the following legal bases:

Contractual necessity — to fulfill your orders and provide services
Legitimate interests — to improve our services and communicate with you
Consent — for marketing communications (you can withdraw at any time)
Legal obligation — to comply with tax and regulatory requirements

5. How We Share Your Data
We do not sell, rent, or trade your personal data to third parties.
We may share your data with:

Payment processors — to handle payments securely
Shipping and logistics carriers — to deliver your orders
Hosting and IT service providers — to operate our website
Legal authorities — if required by law
All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

6. Cookies
We use cookies to enhance your experience on our website. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

Essential cookies — necessary for the website to function
Performance cookies — to analyse site usage and improve performance
Functional cookies — to remember your preferences

6.2 Your Cookie Choices
You can control or delete cookies through your browser settings. However, disabling certain cookies may affect your experience on our website.

7. Data Retention
We retain your personal data only for as long as necessary:

Order and financial data: 7 years (for Dutch tax and accounting purposes)
Enquiries and contact data: 2 years after last contact
Marketing data: Until you unsubscribe
After that, your data will be securely deleted or anonymised.

8. Data Security
We take data security seriously and implement appropriate technical and organisational measures to protect your personal data from:

Unauthorised access
Loss or alteration
Accidental disclosure
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

9. Your Rights
Under the GDPR, you have the following rights:

Right to access — request a copy of your personal data
Right to rectification — correct inaccurate or incomplete data
Right to erasure — request deletion of your data ("right to be forgotten")
Right to restriction — limit how we use your data
Right to data portability — receive your data in a machine-readable format
Right to object — object to processing for marketing purposes
To exercise any of these rights, contact us at info@nordicairwall.com. We will respond within 30 days.

10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

11. International Data Transfers
Your data may be transferred to countries outside the European Economic Area (EEA) when using third-party service providers (e.g., payment processors, shipping carriers). We ensure appropriate safeguards are in place for such transfers.

12. Children's Privacy
Our website and services are not intended for children under 16. We do not knowingly collect personal data from minors.

13. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

14. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
📧 info@nordicairwall.com
🌐 nordicairwall.com

15. Complaints
If you are unsatisfied with how we handle your personal data, you have the right to lodge a complaint with your national data protection authority (e.g., the Dutch Data Protection Authority / Autoriteit Persoonsgegevens).

Nordic Airwall — Containerized unglazed heating walls for 24/7 off-grid heat.